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If you are not able to select your country at the checkout please contact us at firstname.lastname@example.org
Countries within the European Union: 1 - 7 business daysOther countries: 10 - 15 business days* The delivery time, in countries outside the European Union, depends on customs per country.
The shipping costs will be displayed in the checkout. Our prices do not include customs fees or other additional taxes that might apply to customer in non-EU countries. Any customs or import duties that are levied on the ordered package and/or customs declarations and regulations required once it reaches its final county of delivery are the sole responsibility of the recipient.
You'll only be able to track & trace the status of your package, if you choose for the carrier that provides this option. You're enabled to choose your preferred carrier as soon as you enter the check-out of our shop. Each carrier, including the costs of shipment with these carriers, are specified and you'll be able to choose one of them. In case you have chosen the carrier that offers track & trace, you'll receive tracking information via e-mail once your payment is finalized and your order has been processed.
Our return policy entitles you to return the product for any reason within 14 days counting from the day you received your package. However, the products should be returned unused and in their original packaging. When returning articles, please make sure to include the e-mail as we need it to process the returned goods. Please e-mail us your return request to email@example.com
When returning an item the customer is responsible for the shipment and costs. The Cyb3rpVnk shop can only process a refund once we have received the products in good condition. We therefore advice you to always keep hold of your Track&Trace code and receipts.
Send the return items with the completed return form to:CYB3PVNK SHOPPrins Hendrikweg 123991 BT HoutenThe Netherlands
We cannot exchange products, if you would like a different size or product you can place a new order.
We strive to process your refund within five business days counting from the day we receive the products. However, do take into account that we are legally entitled to process refunds within 14 business days. Also, please note that - depending on the payment platform - it can take up to 5 business days for the money to be on your account.
When all items of your order are returned to us, we will refund you the total order amount plus shipping costs.
Cancelling or changing an order is not possible. After an order is confirmed, the packing and shipping process starts immediately so we are not able to make changes. Of course after receiving your order, you can return it within 14 days.
If you have another question please contact us at firstname.lastname@example.org. We’re available 7 days a week between business hours from 08:00 AM to 19:00 PM (local time, UTC/GMT+1).